Welcome to XTruLink support

A sales order receipt will be sent after purchase completion for all XTruLink orders. You cannot disable this receipt. You may create your own sales order receipt and tie it to your web portal(s) and/or kiosk template(s). 

Please see Message Templates for more information on creating a custom message. If you choose to create your own receipt, please ensure that you include the following merge code somewhere on the template, as this is the QR code that will allow you to scan in tickets: {{ master_ticket_barcode }}. 

Please see Product-Specific Receipt Inserts and Message Conditionals for Receipts for more details on how to customize your receipts. 

Set Your Web Portal Receipt

1. Navigate to Online Sales > Web Portal.
2. If you do not use multiple portals, skip to step 3. If you use multiple portals, click the edit icon next to the Portal Name.
3. Go to the Receipts & Messages tab.
4. Use the dropdowns to select the email and text templates for your sales order receipts. 

Set Your Kiosk Receipt

1. Navigate to Kiosks > Templates.
2. Click the edit icon next to your template.
3. Go to the Receipts & Messages tab.
4. Use the dropdowns to select the email and text templates for your sales order receipts.

Resend a Receipt

1. Find the sales order for which you'd like to resend the receipt. You can do this via Orders or by navigating to the constituent's record.
2. Click the Order Tasks dropdown in the top right corner of the order page.
3. In order to re-share the receipt, you have a few options:
   1. Select Send Text Receipt. Please ensure that the Phone Number on the order is correct before sending. You can edit the phone number if needed. 
   2. Select Send Email Receipt. A pop-up will appear where you may adjust the email if desired. 
   3. Click View Receipt to open the receipt in browser. You may share the URL directly with your customer.