If you are using printed cards and you are receiving a "Barcode Not Found" error:
- Go to System > Settings > General
- Ensure the Membership Card Barcode Value selected in XTruLink matches the barcode value you are using on your printed membership cards.
If your cards (digital or printed) are scanning, but the member entries are not processing, confirm the following criteria are met:
- Your Member Access Profile (Access Control > Member Access Profile) has Access Control set to "All programs" or "Specific programs."
- If you selected "Specific programs", the cards you are attempting to scan fall under the designated programs.
- Your Named Member Price Types configured in your Member Entry Profile (Access Control > Member Entry Profile) are set to use a daily admission program and a price type that is $0 or is automatically discounted to $0 for members.
- Your Unnamed Member Price Types are set to use a daily admission program and a price type that is $0 or is automatically discounted to $0 for members.
- The price types you have selected are available within the Altru program selected. (This problem is rare, but could occur if you deleted a price type from Altru that you were previously using for Member Entry).
Other reasons you might receive a "Barcode Not Found" error:
- The membership has been cancelled.
- The member was dropped from the membership.