Initial Release January 2026
Note: We continue to schedule conversions to the new system. All organizations will be migrated to Version 4 in 2027.
New Features
- Upgraded Web Portal Editorenabling multiple editors:
- This upgrade streamlines collaboration, enabling teams to work together in real-time, reducing bottlenecks and improving overall efficiency in content creation and management. Portals may now be synced to live from any portal page.
- Stored Image Gallery access across system allowing easy access to previously uploaded image and ability to crop and resize within application.
- Kiosk Software and UI Enhancements and responsive design features:
- The revamped UI incorporates a modern aesthetic with intuitive navigation, making it easier for both users and customers to interact with the kiosk. This includes new kiosk tile options and a back office preview kiosk screen.
- A new on screen keyboard with function specific layout has been added to improve guest input
- Discount Codes on Kiosk, previously available only on Mobile Point of Sale.
- Single Use discount codes for Membership Promotions, allow single use codes to be used with Membership promotions. Previously available only with Ticket discounts
- Members-Only option for Ticket Combos on web portal pages gives flexibility to offer specials to members who are logged in, previously available only for daily and scheduled programs.
- Digital Pass Customization Updatesallow more granular customization:
- Install and gift messages may be set easily per template
- Settings now available at a more granular level
- Recurring Messages AFTER Date
- Option to send membership expiration reminders after membership expires
- Option to send program event messages after event occurs
- Text to Donate allows customers to send a keyword to your designated phone number and receive an automated reply, set by you.
- Save Tickets to Digital Wallet - New merge codes and a clickable QR code in receipt emails allow customers to save their tickets to their Apple Wallet or Google Wallet. This functionality also exists in the enhanced portal user profile.
- Member control of Auto-Renew options - Members can now control the Auto-Renew settings for their memberships as well as change the credit card on file for their membership renewals. Organizations can control these settings in the new Global Portal settings.
- Patron control of Recurring Gifts payment options - Patrons with a portal user account can now change the payment credit card for their Recurring gifts as well as view gift history. Organizations can control these settings in the new Global Portal Settings.
- Altru Order History in XTru Portal Profile - Patrons with a portal user account can now view their Altru Order History along with their XTru Order History. Organizations can control these settings in the new Global Portal Settings.
- Customize Outbound Email Addresses - Organizations can now authorize multiple email domains to be used for messaging functions. Once verified through DNS authorization, these email domains can be used to customize the “From” email address on each email template. In addition to the domain level, the email account name can also be customized as well for each email message template.
- Send Digital Pass install email during membership renewal - Members will now receive Digital Pass Install emails on membership renewal.
- Data Extensions - Extensions have been created that can connect checkout behavior to downstream marketing systems for third parties like Constant Contact, MailChimp and Klaviyo. Using Zapier organizations can utilize operational tooling and automation utilities.
- Gift Cards - XTru introduces our new gift card program to our clients. Guests can purchase, redeem and check balances on their digital Gift Card. Cards can be used for payment for any product you offer on your portal. Reporting options provide reconciliation methods. Order refund is supported for purchases made using Gift Cards, as well as split payment methods when using Gift Cards for payment. This is a subscription service which will require a contract addition.
- Guest Passes - Guest Passes generated in Altru membership benefits or in XTru > Constituents allow members with user portal accounts matched to their constituent to redeem guest passes for configured ticketing programs in Kiosk, MPOS and Online Sales. Members can view their guest passes and shop tickets with them in the enhanced online user portal.
System Enhancements
- Improved Dashboard with new sales metrics and the option to filter by date.
- New order validation methods alleviate issues with duplicate registrants in pre-registered events. Designed to improve large sales events such as camps.
- Expanded search options for Constituents, Orders, and Memberships.
- Support for Altru fees attached to Delivery methods.
- Sales notifications now sent from the XTru email domain to alleviate greylisting to internal client emails.
- Back Office user security now allows granular choice of security access per user instead of user group.
- Guests who join a membership program and add tickets with membership eligible automatic ticket discounts to the same cart will now receive the member ticket discounts at time of purchase.
- Portal Page Name and Subtitle fields are now available. This allows clients to customize the title of the portal page and adds a new Subtitle field.
- Kiosk connection status screen allows clients to view environment variables including connected readers and profile name. This can help when troubleshooting reader connection issues and may be accessed via the ellipsis icon … on the lower right of the kiosk main page.
- Clients are now able to select multiple levels of a membership when creating a Recurring message for membership renewal. Previously, only “all levels” or a single level could be chosen.
- Tickets for scheduled programs can now be rescheduled in XTru via the Order Module
Performance & Stability
- New and optimized infrastructure built for scale. Designed to handle increasing user demands and data loads as we continue to evolve and grow.
- Enhanced data layer redesigned for speed and optimized for large events. Designed to boost processing speed and efficiency, especially during peak traffic times. Event and combination pages with numerous event lists will see marked improvement in calendar load times.
- Updated back office user interface. Designed to be more intuitive while providing you with more customization options.
- Improved data syncs and cleanup processes. Designed to give you more flexibility and control to run critical syncs and cleanup utilities previously reserved for support.