Welcome to XTruLink support

How can I limit the guest entries for members on a self-service scanner? The configuration outlined below is useful when the following are true: Your membership program limits the number of free additional guests per visit Your members are using a self-service scann...

How do I authorize or deauthorize an Access Control device? You might need to authorize a new device or deauthorize an inactivated device. You may do this under Access Control > Device List.  Find the device on your Device List. Click the Edit icon. ...

My member entry scans are not appearing on the Altru Event Attendance report as expected. Recap on member entry:  Using our Access Control devices, the member entry function allows you to check-in walk-up members who have not pre-reserved tickets online. Through a scan of their card, ...

My member entry scans are not working. If you are using physical cards and you are receiving a "Barcode Not Found" error: Go to System > XTruLink Settings > Access Control Settings. Ensure the Membership Card Barcode...

My ticket scans are not working. You might experience an error (a large red X) when attempting to scan in tickets using your handheld devices. If this occurs, please confirm the following criteria are met: The program associate...

Can I set a passcode to access Override Mode? Yes!  You have the option to enable a passcode requirement to allow Override Mode as well as Attendant Mode. XTAC on Handhelds Tap the Settings Icon in the XTAC app Tap Enable Settings Passcod...