Welcome to XTruLink support

Knowledgebase

Programs View Your Synced Programs You can view your program list from Main Menu > Cloud Setup > Programs. Programs and price types are synced from the Altru system every 15 minutes and will appear ...
View Article
Discounts & Single-Use Promo Codes View Synced Discounts You can view your available discounts from Main Menu > Cloud Setup > Discounts. Discounts are synced from the Altru system every 15 minutes and will appear on this lis...
View Article
Constituents & Portal Users When you add or edit a constituent in Altru (Individual records only), the constituent will automatically update in your XTruLink database. This sync process occurs every 15 minutes. All constitue...
View Article
Ticket Limits by Program or Program Event You can limit the number of tickets purchased per order for a particular program or program event in XTruLink via Cloud Setup. These ticket limits only apply to Web Portal and Kiosk transactions. ...
View Article
Pre-Registration Field Settings The Altru webform settings for pre-registered programs include a few options you might be accustomed to using. These are: Enabling the "Guest details are optional" setting for a specif...
View Article
Data Sync Management Your XTruLink system is connected to Altru via Blackbaud's AppFX API. Data between systems is synced automatically on regular intervals. You do not need to manually sync any data. The data syn...
View Article