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Knowledgebase

Web Portal Setup [XTL v4] You can view or make changes to your Web Portal via Online Sales > Portals. On this page, you will see a gear icon in the top right, and a list of your web portals.  Click the gear icon to acc...
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Program Event Pages [XTL v4] You might have a scheduled program in Altru containing events that require different descriptions for various days. You can configure event-specific descriptions under Ticketing Setup > Program...
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Cross-Sales [XTL v4] You can configure a Cross-Sale pop-up on any Program, Combo, or Membership portal page. A cross-sale is a simple suggestion for the customer to add additional items to their cart. The pop-up will ...
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Upsell [XTL v4] You can configure an Upsell pop-up on a program or combo page. Upsells are not available on donation, membership, and custom pages. An upsell is a suggestion for the customer to purchase anothe...
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Sales Order Note Fields [XTL v4] Sales Order Note Fields may be used to ask for additional information based on price type or donation level. These are configured at the page-level of the online web portal. These might be used fo...
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My customer's membership record is not showing in their web portal user account. [XTL v4] All members must create an account on the XTruLink web portal. Account creation happens by default when a membership is purchased or renewed. If a patron has an existing membership, they will need...
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